Washington, 22 June (EFE).- LNew car quality in the U.S. worsened again in 2023 for the second year in a row. As per the results of Initial Quality Inspection (ECI) conducted annually by JD Power.
The survey, based on responses from 93,380 owners of new vehicles in 2023, found an average of 192 problems per 100 vehicles (PP100) this year, 12 more than last year and 30 more than 2021.
Data refers to mass consumption among producersDodge is the brand with the highest initial qualityIt recorded an average of only 140 PP100s, followed by Ram (Stellantis Group’s van and pickup truck specialist) with 141 PP100s and Buick (GM’s upscale brand) with 162 problems for every 100 vehicles.
Among luxury brands, Alfa Romeo had 143 BP100s, Porsche had 167 BP100s and Cadillac (GM’s luxury brand) had 170 BP100s.
Tesla, too, is complicated
Conversely, the most problematic brands electric companies Polestar with 313 problems per hundred vehicles and Tesla with 257, although they do not officially enter the JD Power classification because they do not allow surveys of car owners in the required states. Company recognition.
By models and segment, the Kia Rio, Audi 3, Kia Forte, Lexus IS, Mini Cooper, BMW 8 Series, Toyota Camry, Kia Stinger, Chevrolet Camaro, Chevrolet Corvette and Genesis G80 are the top entry-level cars.
Frank Hanley, a representative of JD Power, said in a statement that the loss in new vehicle quality is unprecedented after decades of continuous improvement from the industry average.
„The automotive industry is facing a variety of quality issues, a phenomenon we have not seen in ECI’s 37-year history,” Hanley said.
Related:
Hanley acknowledged that new cars are becoming more complex with „exciting new technologies,” although this increased complexity and technology „will never satisfy customers.”
A JD Power study revealed that the largest increase in the number of problems was concentrated in the category of screens, controls and functions (3.2 PP100). An increase in „infotainment” systems problems was the second largest increase of 2.3 pp100.
In this sense, the ECI found that opening car doors is becoming increasingly difficult as manufacturers insist on redesigning equipment that is one of the most questionable features of vehicles.
But the adoption of advanced technologies in the design of handles has made opening doors a growing problem. Seven of the 10 most complex models related to electric vehicles.
(c) EFE Agency
You may be interested | In the video
VISIT VISIT MICRO FACTORY
