A North Texas woman is fighting for a refund after an airline bumped her economy – NBC 5 Dallas-Fort Worth

Linda Pouliot and her sister from Bedford booked a fun trip to Canada for their birthdays in the middle of last year. All plans are set. A few days before their trip, Pouliot contacted the airline to verify the reservation. It was booked on United Airlines, but they fly on Air Canada.

When the sisters arrived at the airport for their flight, they were told that neither of them had a seat – the flight systems were out of sync. United was able to get them on the flight, stand-by, in economy. The business class seats they originally booked are now unavailable.

She was told at the ticket counter that she and her sister would be refunded the difference between the costs of business and economy tickets. But when I got home after the trip, there was no sign of a refund.

After getting nowhere with the airline, Pouliot contacted NBC 5 Responds for help, saying it was the only way anyone could ask. We asked, and after reaching out to United Airlines, Pouliot received her refund and received a total of $800 in travel vouchers and cash.

United Airlines, in a statement, said, „In this instance, we made an exception to refund the difference for Ms. Pouliot's reduced-fare ticket,” and that they, „…issued travel certificates as a gesture of goodwill.”

As stated therein Code of Federal RegulationsIf a consumer is arbitrarily downgraded, they are entitled to a refund of the difference.

In conclusion, as advice to others, Pouliot says, don't give up on getting what you want.

NBC 5 Responds is committed to investigating your concerns and getting your money back. Our goal is to get your answers and, if possible, solutions and resolution. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form.

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